Shipping policy
SHIPPING + DELIVERY: It is our goal to deliver your purchase or gift as quickly as possible. Please allow a minimum of 3-4 business days for your order to be processed + Shipping. Please note we are a rural based business and all your orders are dispatched from regional Queensland. Giorgia Online sends the majority of your packages via Australia Post. Once your order has been registered with Australia Post, a tracking number is provided, via your nominated email or SMS. For larger orders we will use our local courier service and a shipping quote will be provided.
SHIPPING RATES
Standard rate: Please allow $15 for postage, Australia wide.
For larger items extra postage fees will occur, you will be charged according to cubic weight.
Express Shipping: please contact us directly thegoodgiftcoau@gmail.com
FREE LOCAL DELIVERY: We offer free, local delivery too Goondiwindi, Queensland. Alternatively, please contact us directly via thegoodgiftcoau@gmail.com to discuss your pick up options.
LATE DELIVERIES, LOSS OR DAMAGED PRODUCTS: Giorgia Online take no responsibility for late deliveries, lost or damaged products. We utilise third party delivery services and cannot provide any warranty or guarantee that no damage will be incurred during the delivery of your order.
RETURNS POLICY & EXCHANGES: For any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days* of receipt, excluding any monogrammed products. Sorry, we do not offer exchanges on any discounted items, including promotional discounts. For all exchanges, please email thegoodgiftcoau@gmail.com
*The item must not be damaged and be returned in a brand new condition.
IMPORTANT - please note we do our best to ensure that our imagery is a true representation of our product colours, however, there may be variations due to diverse lighting conditions and variations on computer screens and devices.
REFUNDS: We offer refunds on full priced items purchased online within 14 days of receipt of goods. Goods must be in the original condition and include ALL original packaging. If your order is not returned in its original packaging, it will not be processed. Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.
Please note card numbers cannot be changed/transferred and refunds cannot be processed via a different payment method or to a different person. Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear in your bank account. We do not offer refunds on gift cards or any discounted items, including any promotional discounts. For all returns, please email thegoodgiftco@gmail.com
FAULTY ITEMS: If your item arrives damaged this needs to be reported within 7 days of receipt for replacement, repair or refund. Goods with manufacturing faults after wear need to be reported within 3 months of purchase for repair if possible, or replacement. Please note, items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty. Please note, to be eligible for a refund or exchange, we require a receipt or proof of purchase and your item. Without the proof of purchase, it will not be processed. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. Giorgia Online. is not responsible for the cost of return postage. All items require a signature on delivery, and shipping notifications will be sent to your email address with updates. While we do everything, we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.
PLEASE NOTE: Monogrammed and customised items cannot be returned unless faulty.
RETURNS: Please return all items to -
Giorgia Online
335 Benelawin Road
Goondiwindi 4390
Queensland
OTHER IMPORTANT INFORMATION
ORDERING: We encourage all orders to be placed through our website using either Visa or Mastercard. Once you have entered your information and processed your order, you will receive an email or SMS confirming your order. Orders can also be placed over the phone or via email if this is more convenient for you. You can pay with Credit Card or direct deposit. Goods will be shipped as soon as we receive confirmation of payment.
PRE ORDERS: Giorgia Online. offer a pre-order service for a selection of products, allowing customers to pre-purchase certain items that have not yet been released. These products are on order and have yet to arrive in store. At the time you place your order, you will be required to pay 100% deposit of the amount, to guarantee the item plus shipping fees.
PURCHASE OF GIFTS CONTAINING ALCOHOL: Please note that all orders containing alcohol must be received at the delivery address by a person who is 18 years or over. When ordering gifts with alcohol from Giorgia Online. you declare that the intended recipient is 18 or over.
CORRECT SHIPPING DETAILS: An automated confirmation email is sent directly to you once your order has been placed. Please ensure that you review the details on the order, to ensure they are correct and notify Giorgia Online. as soon as possible. Correction of shipping details is easily changed prior to an order being shipped. Once an order has been shipped, responsibility lies with the person who placed the order, to correct the shipping details with Australia Post, as their email or contact phone number has been registered with the tracking number.
For all enquiries please do not hesitate to contact us via email: thegoodgiftcoau@gmail.com